Excellent service does not happen by chance. Hewigo works hard every day to provide its industry leading service standards.
Hewigo has successfully trained several school leavers. All trainees have stayed with the company and are now key people. They have the right attitude, take pride in their work and show real belief in the products.
We always have two mobile numbers that the customer can ring anytime in an emergency and our experience is that nine out of ten problems can be solved on the phone. For a more serious problem an engineer can be on site within 24 hours.
All members of our team including sales staff have completed the ACS Comcat 4 examination to maintain GasSafe registration.
It is likely that the engineer who services your equipment is the one who built it. We also have the excellent technical back-up and resources of our Dutch factory.
Hewigo has always promoted regular servicing. To support this we have produced a Service Guide available to both customers and non-customers that outlines the full Hewigo servicing process. This is a 9-point initial inspection and risk assessment and a 31-point servicing procedure.